Versand
At Charmelio, we prioritize fast, reliable, and high-quality shipping to ensure your purchase arrives safely and on time.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and pre-shipment. The duration varies depending on your location and our operational efficiency.
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Shipping Time: Begins after processing and depends on the shipping method and destination.
Orders are processed Monday-Friday (excluding federal holidays) based on (GMT-08:00) Pacific Standard Time. Delivery may take longer during busy seasons or promotional events.
We partner with USPS, UPS, FedEx, and DHL for shipping. Your total estimated delivery time includes both processing and shipping times.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| All Products | 1-3 days | 3-7 days | 4-10 business days |
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
Once your order ships, you’ll receive a confirmation email with a tracking number. You can check the status on our website. Please allow 5-7 business days for tracking updates. If there are no updates after 10 business days, contact us at support@charmelio.com.
Shipping Delays
If your order has not been delivered within 45 calendar days, contact us at support@charmelio.com for a full refund. For unexpected delays, please reach out, and we will aim to respond within 12 hours.
Undelivered Packages
If tracking shows delivery but you cannot locate your package, check your delivery area first. Then, contact the carrier. If issues persist, please email support@charmelio.com.
Incorrect Addresses
We cannot guarantee delivery to incomplete or incorrect addresses. Please double-check your details at checkout and notify us immediately at support@charmelio.com if there are any errors.
Duties & Taxes
Customers are responsible for any duties, taxes, or fees applied by the destination country. Healalio is not liable for customs fees or packages rejected by the recipient. We reserve the right to cancel orders at our discretion without a guaranteed refund.
For any questions or concerns about shipping, please contact us at support@charmelio.com.